Privacy Policy

Who we are

We are South Dartmoor Community Energy, a not-for-profit community energy organisation based in the South hams of Devon and registered as a Community Benefit Society (Number 7353).

Website Cookies

We do not directly set any marketing cookies or tracking cookies.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you have an account on our site and you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content from third-party sites, such as YouTube videos or Google Maps. Embedded content from other websites behaves in the exact same way as it does when you visit the third-party site itself.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

You can prevent the loading of third-party cookies or other tracking scripts in all of the commonly-used modern web browsers and many are now set to prevent the loading of such tracking scripts by default.

Mailing List Sign-up

If you sign up for our mailing list, we will hold your email address for the purposes of sending you newsletters and news items from our website.

The service involves a “double opt-in”, so that email addresses entered on the site are verified through the sending of a confirmation email – if the email address is not confirmed, then we do not retain it.

You can opt out of the service at any time, by clicking on the “Unsubscribe” link in any email received, or by contacting us. The service is provided by Mailchimp – their privacy policy is available at:

This notice sets out how we will process your personal data, and your rights when you access our services.  It is made under Articles 13 and/or 14 of the UK General Data Protection Regulation (UK GDPR).

What sort of information do we collect?

We collect and process the following information:

Type of InformationExamples of what we could ask
Information to identify and contact youName, address, phone number, email, date of birth etc
Information to understand the structure and energy performance of your homeWall structure, insulation, heating system type, property characteristics – i.e. size, detachment, property condition.
Information to understand how the property is occupiedTenure, number of people and demographic information for these people
Information to understand you and your households’ personal circumstancesPersonal or household income or savings, any benefits received, history of armed services employment
Information to understand specific vulnerability to living in a cold homeHealth conditions or disabilities that are affected by living in a cold or damp home, mental health conditions, nationality and English language proficiency. 
Information about the services and products you receive or would like to receive because of your interaction with SDCECopies of property surveys with images of key features of your property, information about the products installed in your home, details and costs of services provided, details about the services you would like to receive.

How do we collect your information?

Most of the information we process about you comes from you. Specifically, we collect information from:

  • Web referral form
  • Phone conversations
  • Emails
  • Appointments or surveys at your home

We also receive personal information indirectly in the following ways:

  • The surveyors appointed to your home will collect information on our behalf
  • The installers you choose to contract with will collect information and send to us
  • We search data about your property from publicly available systems such as the Energy Performance Certificate register.

How do we use your information?

We use the information you have given us to:

  • provide advice about upgrading your home and the funding available for this;
  • survey your property and help you to find an appropriate installer;
  • help you to access grants;
  • support you with the process of upgrading your home including mediation with installers;
  • report to project funders that may include the Department for Energy Security and Net Zero, Various Councils, National Grid Electricity Distribution, NHS, Energy Saving Trust;
  • evaluate the service you have received;
  • inform you of funding that may be able to help you in the future.

With your agreement we may share your information with:

  • partner organisations,
  • surveyors going to your property,
  • project funders,
  • installers quoting for or installing works in your home,
  • third party professionals working to support your upgrade, such as retrofit coordinator or designers.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Legitimate interest – our service operates to assist the South Hams to decarbonise and to support households to live in more affordable, warm homes. Processing your data is necessary for us to fulfil most of the purposes outlined above.
  • Contractual obligation – if you proceed to access a grant, SDCE may have a contractual obligation with you, the grant supplier and/or the installer to provide sufficient information to enable you to access the upgrade with minimal administration on your part.
  • Consent – We will always ask for your consent for the following processing of data
    • Processing sensitive personal information such as health conditions for all purposes outlined above
    • Keeping in touch with you about grants and services available to help you to upgrade the energy performance of your home.
  • For further information about how we store your information, what systems we use, your rights and how to complain, please contact us. For any questions or concerns please contact us or 0800 112 3044.
  • If you consider that your personal data has been misused or mishandled, you may make a complaint to the Information Commissioner, who is an UK independent regulator.  The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane

0303 123 1113

Any complaint to the Information Commissioner is without prejudice to your right to seek redress through the courts.

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